Returns Policy

Each Archive is made to order, so we do not accept returns, exchanges or refunds for change of mind. This includes choosing the wrong product, changing your mind after ordering or providing incorrect details for a custom order.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible—preferably within 14 days of delivery—at hello@thesportsarchives.com.au.

Please include:

• Your name and order number
• A description of the issue
• Clear photographs of the product and packaging

We may ask you to return the product so we can assess the issue. If the product is confirmed to be faulty, damaged or incorrect, The Sports Archives will cover any reasonable return-delivery costs.

Depending on the circumstances, we may provide a repair, replacement, refund or another appropriate remedy.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Custom orders

Customers are responsible for checking all names, dates, wording, colours and other requested details before submitting or approving a custom order.

We do not provide refunds or replacements where a custom product has been produced correctly according to the information or approval supplied by the customer. This does not affect your rights if the product is faulty, damaged, incorrectly produced or otherwise fails to meet a consumer guarantee.

Product appearance

We make every effort to display our products accurately. However, colours may vary slightly due to screen settings, printing, materials and normal production variations. Minor variations that do not amount to a fault are not eligible for a return.

Contact us

For help with an order, contact:

The Sports Archives
hello@thesportsarchives.com.au